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How to generate HAR in Google Chrome

1

Start by opening Google Chrome. If you do not have Google Chrome and you are free to install additional programs, please download Google Chrome and install it.

2

In Chrome, go to the page within our application where you are experiencing troubl

3

Select the Chrome menu (⋮) at the top-right of your browser window, then select Tools > Developer Tools.

4

The Developer Tools will open as a docked panel at the side or bottom of Chrome. Click on the Network tab

5

Select the option Preserve log

6

The recording should autostart and you will see a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in your browser.

7

Refresh the web page you are on. The goal is to reproduce the problem you've been experiencing while Google Chrome is recording activity.

8

Once you've encountered the problem successfully while recording, right-click within the Network tab and click Save as HAR with Content to save a copy of the activity that you recorded.

9

Save the HAR file somewhere convenient.

You're done! Please attach the HAR file to your email or case with us so that we can assist further.